Fees and Charges

PHONE CHAT TO SEE IF OUR SERVICES ARE RIGHT FOR YOU up to 15 minutes No Charge
CONSULTATION FEE ~120 minutes $300.00
CONSULTATION FEE ~90 minutes $225.00
CONSULTATION FEE ~60 minutes $150.00
CONSULTATION FEE ~30 minutes $75.00
DISCOUNTS (shelter/rescue animals, seniors, military) 10%
TRAVEL CHARGES (not discounted; exact amount to be determined after your address is known; you can estimate by adding 5 miles to the distance between your home and 9947 Wolf River Blvd, Germantown, TN 38139.) round trip $0.58/mile
FOR VETERINARY TEAMS, PET PROFESSIONALS, & ANIMAL WELFARE ORGANIZATIONS, please contact us to discuss your needs.

What to Expect

Thank you for your interest in working with Synergy Animal Behavior! If you are a pet professional of any kind, please contact us to discuss how we can help you. For Pet Owners, the process of working together is initiated by you calling, emailing, or sending in a message on our Get Started page. From there, we may discuss a few things over the phone or email, and when you are ready to schedule an appointment, we will give you a client login so that you may access a History Form and Service Agreement. Note, these documents must be submitted no later than 8:00 am on the business day (Monday - Friday) before your scheduled appointment. We offer many flexible consultation options, including video and telephone meetings. During the Covid-19 pandemic, we are offering virtual or phone consultations only. The initial assessment takes approximately one hour per animal and may be broken up into several visits if many animals are involved. Most behavior problems can be significantly improved with a thorough analysis of the history, followed by video or telephone meetings to guide you through the treatment plan.

For all consultations, pets should have had a complete medical workup by their veterinarian within six months prior to the appointment. It is ideal, but not required, for all adult humans involved in the care of the pet to be present for the meeting. If this is not possible, sessions can be video recorded if you desire. During the initial assessment, we will discuss your pet’s history thoroughly and address any safety concerns. Sometimes, there is time to begin working on treatment recommendations during the initial visit, but a second consultation is usually needed. The number of total visits your pet needs will depend on the nature of your specific situation. Follow-up treatment sessions typically, but not always, involve more hands-on work with your pet. After the appointment, we will email you an invoice. Once we receive payment, we will e-mail a Treatment Plan to you and your veterinarian within a week of our meeting. Treatment includes an ongoing discussion with your veterinarian if he/she desires. Follow-up appointments may be arranged for 30, 60, 90, or 120 minutes. Follow-up email and video are encouraged, but lengthy discussions will occur during follow-up appointments.

For in-home visits, cats and dogs over 16 weeks of age must be current on Rabies vaccinations. For animals on an active bite quarantine, in-home sessions may be scheduled after the quarantine's expiration. We will call you from our vehicle when we arrive; we prefer not to knock on your door as many pets are upset by this. For teaching purposes, we may bring a volunteer or intern along to assist or observe. Plan to have the pet confined in a secure and separate area, away from where we will be talking initially. If the pet will be distressed by the confinement, let us know in advance, and we can discuss a strategy to make him/her more comfortable. Most animals are comforted by having exercised before the confinement time, a long-lasting food toy (such as a Kong filled with canned food), a comfortable bed, and some classical music. For many dogs, we require that the dog stays on a leash during the second half of the appointment. Depending on the exact nature of your animal’s behavior and comfort level with strangers, we may or may not work directly with your pet at first. In many cases, the pet is more comfortable if we coach you through activities instead. At the end of your appointment, we will process your payment; we accept cash, check, and credit cards. A receipt will be emailed to you. If you fail to pay or your check is returned, we will withhold your Visit Summary until payment is received.

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Preparing for your Appointment

  • Prior to 8:00 am on the business day prior to your initial appointment, submit the Service Agreement and History Form and all supporting documentation.
  • For in-home meetings, plan a location to confine your pet during the first phase of the consultation.
    • Gather supplies for your pet’s confinement.
  • For follow-up treatment sessions, prepare sandwich-sized bags or containers at least half full of your pet’s five favorite treats, cut into pea-sized bits.
    • For cats, quantities can be cups instead of bags.
    • For dogs, have a secure collar or harness and leash available for the appointment day.

In the Meantime

  • Keep a log of the problem behavior.
  • Avoid situations that are likely to trigger the undesirable behavior, as much as possible.
  • Video record normal activities of your pet.
  • Video record normal interactions between you and your pet.