Fees and Charges
|PHONE CHAT TO SEE IF OUR SERVICES ARE RIGHT FOR YOU||up to 15 minutes||No Charge|
|CONSULTATION FEE||~120 minutes||$300.00|
|CONSULTATION FEE||~90 minutes||$225.00|
|CONSULTATION FEE||~60 minutes||$150.00|
|CONSULTATION FEE||~30 minutes||$75.00|
|DISCOUNTS (shelter/rescue animals, seniors, military)||10%|
|TRAVEL CHARGES (not discounted; exact amount to be determined after your address is known; you can estimate by adding 5 miles to the distance between your home and 9947 Wolf River Blvd, Germantown, TN 38139.)||round trip||$0.58/mile|
|FOR VETERINARY TEAMS, PET PROFESSIONALS, & ANIMAL WELFARE ORGANIZATIONS, please contact us to discuss your needs.|
What to Expect
Thank you for your interest in working with Synergy Animal Behavior! If you are a pet professional of any kind, please contact us to discuss how we can help you. For Pet Owners, the process of working together is initiated by you calling, emailing, or sending in a message on our Get Started page. From there, we may discuss a few things over the phone or e-mail and when you are ready to schedule an appointment, we will give you a client login so that you may access a History Form and Service Agreement. Note, these documents must be submitted no later than 8:00 am on the business day (Monday - Friday) prior to your scheduled appointment. We offer many flexible consultation options, including video and telephone meetings. During the Covid-19 pandemic, we are offering virtual or phone consultations only. The initial assessment takes approximately on hour per animal and may be broken up into several visits if many animals are involved. Most behavior problems can be significantly improved with a thorough analysis of the history, followed by video or telephone meetings to guide you through the treatment plan.
All pets should have had a complete medical workup by their veterinarian within six months prior to the appointment. For in-home visits, cats and dogs over 16 weeks of age must be current on Rabies vaccinations. For animals on an active bite quarantine, in-home sessions may be scheduled for after the expiration of the quarantine. It is best if all adult humans who live with the animal are present for the appointment, if possible. For in-home visits, we will call you from our vehicle when we arrive; we prefer not to knock on your door as many pets are upset by this. For teaching purposes, we may bring a volunteer or intern along to assist or observe.
During the initial assessment, we will discuss your pet’s history thoroughly and address any safety concerns. Sometimes, there is time to begin working on treatment recommendations during the initial visit, but usually, a second consultation is needed. The number of total visits your pet needs will depend on the nature of your specific situation. Follow-up appointments typically, but not always, involve more hands-on work with your pet. Depending on the exact nature of your animal’s behavior and comfort level with strangers, we may or may not work directly with your pet at first. In many cases, the pet is more comfortable if we coach you through activities instead. For in-home meetings, plan to have the pet confined in a secure and separate area, away from where we will be talking initially. If the pet will be distressed by the confinement, let us know in advance and we can discuss a strategy to make him/her more comfortable. Most animals are comforted by having exercise prior to the confinement time, a long-lasting food toy (such as a Kong filled with canned food), a comfortable bed, and some classical music. For many dogs, we require that the dog stays on a leash during the second half of the appointment. At the end of your appointment, we will process your payment; we accept cash, check, and credit cards. A receipt will be e-mailed to you. If you fail to pay or your check is returned, we will withhold your Visit Summary until payment is received.
After the appointment, we will e-mail a Treatment Plan to you and your veterinarian within a week of our meeting. Ongoing discussion with your veterinarian is included if he/she desires. Follow-up appointments may be arranged for 30, 60, 90, or 120 minutes. Follow-up email and video are encouraged, but lengthy discussion will occur during follow-up appointments.
Preparing for your Appointment
- Prior to 8:00 am on the day prior to your appointment, submit the Service Agreement and History Form and all supporting documentation.
- Make sure we have the best phone number to reach you at for the start time of your appointment.
- For in-home meetings, plan a location to confine your pet during the first phase of the consultation.
- Gather supplies for your pet’s confinement.
- Prepare sandwich-sized bags or containers at least half full of your pet’s five favorite treats, cut into pea-sized bites.
- For cats, quantities can be cups instead of bags.
- Exercise your pet prior to the appointment.
- For dogs, have a secure collar or harness and leash available for the appointment day.
In the Meantime
- Keep a log of the problem behavior.
- Avoid situations that are likely to trigger the undesirable behavior, as much as possible.
- Video record normal activities of your pet.
- Video record normal interactions between you and your pet.
- Email short videos to the e-mail address below or upload longer videos to YouTube and share the link with us via e-mail.